Returns & Exchanges
At The Longbow Shop, we want you to be completely satisfied with your archery gear, which is why we offer a 30-day return window for unused items in their original packaging. Please note that custom-made arrows and personalized equipment are non-returnable unless they arrive with a manufacturing defect.
Initiate Your Return
Contact our customer support team via email or our contact form with your order number and the reason for your return to receive a Return Authorization number.
Package Your Gear
Securely pack the items in their original box, ensuring that bows are protected from limb stress and accessories are individually wrapped to prevent transit damage.
Ship to Our Warehouse
Affix the provided return label or ship the package using a tracked courier service to our main distribution center in the UK.
Inspection and Refund
Once our technicians verify the condition of the equipment, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing